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Boost Efficiency with Top-Tier 
Managed IT Services
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  • Proactive maintenance activity 

  • Support to resolve technical issues 

  • Prevent issues before they impact your business

  • Flexible support for your in-house IT team

We Are Top IT Service Provider ⭐⭐⭐⭐⭐

We’re trusted by

All the IT Services you need

Managed Service provides many benefits, designed to free you from the necessary but time-consuming chores of monitoring and managing your IT infrastructure.

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Proactive IT managed service

Offered at a fixed monthly cost, VDD delivers a complete IT operational managed services model:
  • Based on the Information Technology Infrastructure Library (ITIL) approach
  • Backed by a 24×7×365 Network Operations Center (NOC)
  • Monitors and proactively manages your IT infrastructure including network devices, servers and application performance, CPU utilization, available disk space, event logs ...

Benefits of Managed IT Support

VDD’s efficient system administration and support means customers typically save 10-20% in Managed Services expenses. At no additional cost, we provide a Site Manager backed up by senior specialist resource as required to ensure your system is continually monitored for assured reliability. 

With VDD’s Managed Services, you also get an initial IT system assessment and an action plan for your IT environment included in the one-time installation fee.

Key benefits of our Managed Service?

Shifting IT responsibilities to a managed service enables organizations to focus on what matters most.

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Our managed IT support overcomes these common business problems

Rising monthly IT overheads

One fixed monthly cost for managed IT support which is fully inclusive and reliable.

Slow or inconsistent service levels

VDD are customer-validated & trusted professionals, working to strict SLAs to deliver efficient service.

Limited IT expertise available

Our team are all experienced and vendor certified and understand the latest technologies.

They’ve outgrown their
IT capabilities

Our contracts are scalable, enabling you to upgrade, extend your cover hours or add in additional elements.

Limited security knowledge

Our consultants are cyber specialists and we deploy proactive monitoring to safeguard your business.

Managed IT support coupled with a focus on outstanding customer experience

With faster issue resolution, reduced operational costs and proactive problem-solving, VDD ensure minimal disruptions to your business.

NET PROMOTER SCORE

90

Month on month we survey our customers to ensure our customer experience levels remain consistently high

CUSTOMER SATISFACTION

97.5%

CSAT is closely monitored to ensure customers are satisfied with VDD products, services, and support interactions

FIRST-TIME FIX FOR CRITICAL INCIDENTS

99.9%

We pride ourselves on delivering high first-time fix rates, ensuring critical incidents are resolved quickly and efficiently.

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