VDD company originally established in providing with comprehensive solutions, helps customer to handle all their IT systems

• Established: April 2010

• Located: In HCM VN with 20 employees and partners

• Vision: Top 10 I.T Service & Solution Provider

• Mission: To assist Enterprises to maximize the business  operation system in order to enhance the competitive advantages.

• Core Value: Focusing on Human Resource, Procedures and Product Quality.

• Strategy: Maximize I.T system to help customers focus on their core business & enhance the competitive advantages

Our Experiences

• More than 10 years experience with IT Service & Solution providing

• 15+ years experience from Management Team

• Our experienced Technicians have been trained before being able to provide Service to Clients.

• Familiar with diffirent working cultures (100% customers from FDI sector)

• Partnership Certified by Brands : IBM, CISCO, MICROSOFT, HP, DELL, ADOBE, …

VDD Support Center system

• A big database comprises of all information's customer system like equipment, warranty status, configuration, etc.. is built to help Customer's IT engineers manage well their system

• All customer's request are treated as an ticket, so that our technician, leader, manager can see & follow those request until it's been solved.

• Our ticket management system has advantages:

  • Central Management of all customer request

  • Help to optimize service processes

  • Complied with ITIL v3 based Service Management

  • This ticket system have been also using by NASA, IBM, Virgin Australia, University of Westminster, Sepaq, ...